Shipping
Shipping to all parts of the country and the rest of the world.
IMPORTANT: Products shipped outside the country may be subject to customs charges. These expenses are not the responsibility of Bynear2U.com so we cannot take charge or know exactly the amount to pay when receiving an order. You should check with your post office before ordering any product indicating the amount in dollars, Euros or any other currency about the order you want to make, so that they can inform you.
• The products purchased will be delivered to the person and to the address indicated in the order.
• By default, invoices will be sent to the email address indicated by the customer at the time of registration at https://bynear2u.com/
• On Sundays and holidays there will be neither departure nor delivery of orders.
• However, its delay will not imply or cancel the order or any compensation.
• An order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt of the product and to indicate any anomaly found.
• For shipments outside the United States you should contact us.
Once the purchase order has been generated and the payment confirmed by credit or debit card, changes of products or tones, cancellations, request for a refund, or changes of address cannot be made, therefore we ask you to remember to review your products , order and shipping address before confirming the purchase.
If your purchase is confirmed before 3 p.m. Monday through Friday, the first business day is the day you make the purchase. From that day on, the preparation time will begin to count.
If your purchase is confirmed after 3 p.m., the preparation time will start counting from the next business day.
If you make a purchase on a Saturday, Sunday or holiday, the delivery time will start counting from the next business day of confirmation of your purchase.
Delivery exception
In case of not finding someone to receive the merchandise, after 10 minutes of waiting, the product is automatically returned to our warehouse and you will have to contact https://bynear2u.com/ customer service, there will be coordinated a place and time for delivery.
Returns
It is important that when you receive your package you check the status of your product, any anomaly you must notify us at our email support@Bynear2U.com, otherwise https://bynear2u.com/ will not be responsible for the damages that the products may present or the lack of any of the products.
The return does not apply if the product presents any of the following cases:
• The product was used.
• The box is bruised, dirty, wet, or otherwise abused.
• The products have non-original labels or the factory seals are violated.
This policy may change without prior notice.
Below we detail the cases in which a return can be requested as long as the aforementioned requirements are met
Return for damaged product.
If you received a damaged product or in poor condition, https://bynear2u.com/ will collect the damaged product and send you a new product, as long as it is in stock, otherwise you will be given a coupon for the amount paid for the product to exchange in another purchase in a period of less than 30 business days.
The maximum period to request a return for damaged product is 48 business hours from the date of receipt of the order. To request a return you must send an email to contact@Bynear2U.com with the following information:
-Order number.
-Model of the Product damaged or in poor condition.
-Quantity (in case of being several pieces of the same model).
-Photograph of the damaged or damaged product.
Your request will be answered within a maximum period of 24 business hours. If the return is authorized by the Customer Service area, you must comply with the following process for the return of a new product:
• We will coordinate a place to collect the damaged product, once we review the product and verify its status, we will proceed to make the change.
Return due to error in the product sent.
If you received an incorrect product, https://bynear2u.com/ will collect the incorrect product and we will send you the correct product, as long as it is in stock, otherwise you will be given a coupon for the amount paid for the product to exchange for another purchase in a period less than 30 working days.
The maximum period to request a return for an incorrect product is 48 business hours from the date of receipt of the order. To request a return you must send an email to contact@Bynear2U.com with the following information:
-Order number.
-Photography of the wrong product.
-Correct Product model.
-Quantity